Sunday, June 16, 2002

Andrew Pinder spoke at GC2002, covering the need for more intermediaries delivering government services. It's a topic close to my heart. One of the big goals over the next 12 months is to extend the "network of trust" so that if, say, an online bank trusts you to have an account, then an e-government service can rely on the bank to provide the authentication. So, the steps for claiming benefit, filing tax or whatever are reduced. The SMS work that we're doing is another part of that - can we extend the network of trust to the operator that provides cellular service? Intermediaries need to be able to easily access government services through online channels, wrap additional value around them (e.g. a pension provider could show what the state pension will offer at retirement and then show options to improve that) and make the service simpler to use (so on buying car you can get the insurance, the tax disc and the parking permit for outside your house in a single transaction from the showroom). Some time to wait before we get that clever.

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