Friday, June 25, 2010

Unable to verify account information

If you're getting the message "Unable to verify account information" when trying to synchronise either a new iPhone or an upgraded iPhone (having moved to iOS4) with an Exchange server (or even with a gmail account), you need to:

- go to settings

- General

- Reset (all the way at the bottom)

- Reset Network Settings

It should work then (it did for me)


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at Friday, June 25, 2010 Posted by Alan

9 comments:

  1. I have been trying to get this to work for days now and I still keep getting this same error.  Can you help?
    ReplyDelete
  2. have you tried this:
    Here is the fix offered by Apple:
    To work around this issue, users should install a configuration profile from Apple that increases the amount of time the iOS 4 device will wait for the Exchange Server to respond to its sync requests. For best results, the profile should be installed on as many iOS 4 devices at your company as possible.
    To install the profile:
    Use Safari on your iOS 4 device to download the configuration profile. It may be easiest to read this article with your iPhone or iPod touch and tap the download link there, but you may also <span><span>email</span></span> the attachment to another email account on your iOS 4 <span><span>device</span></span>, and tap the attachment to open it.Tap Install to install the profile, and enter your passcode if prompted.A warning message will appear because the profile is not signed. Tap <span><span>Install</span></span> Now.Tap Done to complete the <span><span>installation</span></span>, then power off your device and power it back on.Wait for your Exchange data to finish syncing.

    After installation, the profile will be listed under Settings > General > Profile
    ReplyDelete
  3. Perfect! Thanks
    ReplyDelete
  4. awesome, ths worked PERFECT!!! THANK YOU!
    ReplyDelete
  5. <p><span><span>I have just ran into the same issue, however the fix for me was ensuring that the domain name was present and was typed in UPPERCASE letters.</span></span>
    </p><p><span><span>Hope this helps </span></span></p>
    ReplyDelete
  6. I too spent hours trying and thanks to you it isfixed :)  THANK YOU!!!!
    ReplyDelete
  7. awsome fix!  I would have work on this for hours but I googled it and found this page and had my i phone fixed in minutes, which doesn't happen that offend.
    ReplyDelete
  8. IT DIDN'T FIXED MY PROBLEM THANKS ANYWAY!!!!
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  9. It works like a charm. Thank you soooooo much!!!
    ReplyDelete

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