If you're getting the message "Unable to verify account information" when trying to synchronise either a new iPhone or an upgraded iPhone (having moved to iOS4) with an Exchange server (or even with a gmail account), you need to:
- go to settings
- General
- Reset (all the way at the bottom)
- Reset Network Settings
It should work then (it did for me)
I have been trying to get this to work for days now and I still keep getting this same error. Can you help?
ReplyDeletehave you tried this:
ReplyDeleteHere is the fix offered by Apple:
To work around this issue, users should install a configuration profile from Apple that increases the amount of time the iOS 4 device will wait for the Exchange Server to respond to its sync requests. For best results, the profile should be installed on as many iOS 4 devices at your company as possible.
To install the profile:
Use Safari on your iOS 4 device to download the configuration profile. It may be easiest to read this article with your iPhone or iPod touch and tap the download link there, but you may also <span><span>email</span></span> the attachment to another email account on your iOS 4 <span><span>device</span></span>, and tap the attachment to open it.Tap Install to install the profile, and enter your passcode if prompted.A warning message will appear because the profile is not signed. Tap <span><span>Install</span></span> Now.Tap Done to complete the <span><span>installation</span></span>, then power off your device and power it back on.Wait for your Exchange data to finish syncing.
After installation, the profile will be listed under Settings > General > Profile
Perfect! Thanks
ReplyDeleteawesome, ths worked PERFECT!!! THANK YOU!
ReplyDelete<p><span><span>I have just ran into the same issue, however the fix for me was ensuring that the domain name was present and was typed in UPPERCASE letters.</span></span>
ReplyDelete</p><p><span><span>Hope this helps </span></span></p>
I too spent hours trying and thanks to you it isfixed :) THANK YOU!!!!
ReplyDeleteawsome fix! I would have work on this for hours but I googled it and found this page and had my i phone fixed in minutes, which doesn't happen that offend.
ReplyDeleteIT DIDN'T FIXED MY PROBLEM THANKS ANYWAY!!!!
ReplyDeleteIt works like a charm. Thank you soooooo much!!!
ReplyDeleteI've spent hours on this including 45 mins on phone to network provider..wish I'd spotted your advive eralier. Thanks so much
ReplyDeleteI've spent hours on this including 45 mins on phone to network provider..wish I'd spotted your advice earlier. Thanks so much
ReplyDeleteThanks for the tip. Just killed an hour on microsoft sites trying to resolve before I found this post. Reset worked for me.
ReplyDeleteBIG thank you, I like easy!!
ReplyDeleteyou legend, fixed in one minute
ReplyDeletethank you
That is perfect! Thanks
ReplyDeleteAwesome!!! 45 mins of trying everthing else and solution in just under two mins of finding this site!!
ReplyDeleteAlan - you made my day today:-) Thanks!!!