With gov.uk's Verify appearing on the Performance Dashboard for the first time, I was taken all the way back to the early 2000s when we published our own dashboards for the Government Gateway, Direct.gov.uk and our other services. Here's one from July 2003 - there must have been earlier ones but I don't have them to hand:
This is the graph that particularly resonated:
We started the Gateway with just the Inland Revenue, HM Customs and MAFF (all department names that have long since fallen away)- and adding more was a long and painful process. So I feel for the Verify team - I wouldn't have approached things the way they are but it's for each iteration to pick its path. There were, though, plenty of lessons to learn that would have made things easier.
There is, though, a big hill to climb for Verify. Will be interesting to watch.