Very disappointing to see the Inland Revenue given a hard time again (and again) in this Kablenet article. The report is actually more positive than you might think - the IR are credited with being one of the leading departments in implementation of the e-government agenda. Whilst I wouldn't say they've done everything that I would have liked, they're definitely ahead of the game and stretching their lead month by month. Credit where it's due. The full text is on the NAO site.